5-FAQ

5-FAQ

NOTE:  If you do not find the answers you seek below, there is a POA portal you may visit and pose any question.  You will receive an email with your answer from the POA.  See steps below:

1. Go to the POA Website at bigcanoepoa.org 
2. Sign-in using your lot number as your ID and establish a password.
3. At the bottom of the home screen, there is an option, “Ask the POA”.  Click on that option.
4. You must then sign into a separate portal where they ask for your email address and password. (use the same password as the POA password).
5. You are presented with an opportunity to pose any question on any subject about Big Canoe.
You answer will show up in your in-box soon.
[Or you can go directly to the “Ask the POA” site by using this link – bigcanoepoa.uvdesk.com]

 

The following questions are of general concern:

Q: Do condo owners pay condo assessments as well as POA assessments?
A: Yes. Condo owners must contribute assessments fees developed by the legal founders of our governing documents and is based on an algorithm.  This is a fractional 3 decimal value based on the ratio of each units size relative to the total condominium square footage living area of all units in the condominium.  This weighted percentage is used to equitably pay for building maintenance, repairs, roofing, garbage removal, and electric service and upkeep of the common area which we all share. If you have a small unit, your assessments are less, and conversely, if your unit is large, you will pay more. This equitable arrangement was established in the very first legal document which defined our Association and was and is a common scheme for shared benefits and responsibilities of condominiums in our state. It also has an up side, in that voting privileges are also weighted in the same respect. If you have a small unit, your vote on Association matters has less weight, and if you have a large unit, your vote has more impact. You can examine those weighted percentages in the Supplement to the original Declaration of Condominium document on the “Governing Documents” page. (It’s on one of the last pages near the end).  Please note, assessment payments are due on the first of the month and late payments will incur late fees and penalty interest.  Monthly statement are not mailed to you.

Q: May I grill outside on my deck?
A: No.  No open flame outside grilling is permitted except on the DRUO equipment provided in the common area which is the central “park” area at the center of the loop where the Trash Hut is located.  Please inform guests or tenants of this requirement.

Q: What do I do with the ashes from my fireplace?  Should I put them in with my normal garbage?
A: Place fireplace ashes in a metal ash container on your hearth until they are thoroughly cold then include them with your normal garbage.  Please review the recommendations of our local Public Safety Director.  Before Using Your Fireplace-10-9-22  The last scheduled condo fireplace inspection was accomplished during the week preceding and ending on 9-15-22.

Q: Do owners have assigned parking spaces?
A:  Each owner has one (1) assigned parking space which is labeled with their unit number.  Any guest or additional vehicle must park in spaces labeled “Guest”.  Trailers, campers, RV’s, boats and similar conveyances must be parked in the Big Canoe POA Storage Yard near the North Gate.  This area is fenced, electronically secured and must be leased from the POA.

Q: How does the DRUO board help to monitor my unit while I’m not in residence?
A:  The DRUO board requires that you provide a viable key or entry code to your unit at all times to provide access for common services and unforeseen accidents which might occur.  The board will normally provide a head’s up if they must enter your unit for any reason, but if a pipe, toilet or hose develops a leak and you are not contactable, they have the obligation to enter and try to provide a remedy to such disasters.  If you change your lock, please provide a duplicate key to the board.

Q: How expensive are the utilities in the condo units?
A:  Electric rates are similar to other areas in Georgia and not considered excessive.  Water/Sewer rates are extraordinarily high in Big Canoe.  To avoid a monumental surprise on your water bill, you should consider downloading the Utilities Inc. app on your phone which monitors leaks and run-away toilet malfunctions when you are not present in your condo.  This free monitoring service has saved owners thousands of dollars.  Go to your phone app store and search for “eyeonwater”.  The icon is a blue drop of water on a white background.  You must have your Utilities Inc. account number to complete the installation. We are to have no propane utilities inside the condo buildings.  The cost of trash removal from the trash building, propane for the common area grills, electric lighting around the loop, external pest control, termite control, fireplace inspections and the cost of general maintenance in the common areas are all included in your condo assessment.

Q:  Do I need to take my normal household garbage to the community trash center by the North Gate?
A:  No.  We are blessed to have local trash pick-up service within the condo loop.  There is a Trash Shed or building at the top of the hill, in the common area.  However, there are restriction.  Only normal household garbage is allowed.  All normal household garbage must be bagged in regular household garbage bags and tied before depositing them in the Trash Shed.  Grocery take-out, or shopping bags are not acceptable as the seams tear open with little pressure from the larger bags and cause a mess.  An access code is necessary to open the door, and any board member will be happy to share that with you.  If you observe a non-condo person using this privilege, please report it to a board member as this will require a changing of the access code.  Only members and their leased tenants of DRUO are allowed to use this trash service.  No Boxes or construction debris is allowed.  (Please see the next Q&A).

Q: If the Trash Shed is only for normal household garbage, what should I do with other trash?
A: The POA has a large trash collection area near the North Gate. They also promote recycling of cardboard only at this time at that location, so you can make an environmental impact if you like by recycling your cardboard. Cardboard boxes are not considered normal household garbage.  Larger items and building materials should be held and discarded on “Bulk Trash Days” which are announced in advance by the POA.  The usual months designated for Bulk Trash collection are January, April, July and October. The POA provides large dumpsters for ANY trash on that day in the area called the “Bar Pit”, which is located on Hubbard Road (which is across from the North Gate Entrance). The area is on the left just before the Dawson County Fire Station 6.  Occasionally, they have a charitable organization present to take donations of sell-able items.  Also, POA provides a shredder on Bulk Trash Day unless notified otherwise.
The October scheduled bulk trash day was suspended as the POA searched for a new vendor.  The planned alternate date is Saturday, November 12, 2022.  There may be charges for these services.  Please see POA emails sent to owners regarding times and charges.

Q: May I decorate for holidays outside my unit?
A: Decorate inside your unit all you like.  But no outside decoration lights or blow-up figures are allowed in Big Canoe.  There are limited outside specifications.  This comes from the POA:

  1. Holiday Decorations or seasonal decorations shall consist of live natural materials or artificial materials with a natural appearance. Decorative accessories and trimmings (including holiday and seasonal decorations) intended for the enjoyment of the Property Owners shall be positioned so as not to offend the community or the immediate neighbors. All seasonal outdoor decorations are allowed for the applicable holiday period and must be removed within two weeks after the holiday.

Q: My dog is very well trained and obedient, may I walk him without a leash for exercise?
A: No.  All of Big Canoe is a “leash-only” environment except in designated, fenced, Dog Park areas.  Our Condominium Loop conforms to that rule, and owners/tenants and guests must clean up the solid waste of their pets.  There are pet waste bags provided next to the Trash Hut, as well as a trash can for disposal.  Do not put pet waste bags in the Trash Hut individually. Or you may include them in your regular bagged and tied household trash bags.

Q:  Why are the decks and the deck floors and ceilings not included in the general maintenance covered by the Condo Association.
A:   Because of the lay of the land, each of the 7 condo buildings has been built to different specifications.  Because decks are far more varied in size and shape and because owners select to improve these outdoor areas in varied ways, they could not equitably be included under the general assessment design.  For example, buildings 4 and 5 have extremely small decks, whereas other buildings have larger ones and in the case of the three bedroom units, they have double decks (upper and lower).  It would not be fair for unit owners with almost no deck to support assessments to maintain larger ones.

Q:  I want to touch up the paint of my unit on the outside on my own.  What is the type of paint and the colors used during the last renovation so I can match the paint properly?
A:  The brand of paint is “Sherman Williams” (satin finish).  The colors used during the last renovation are:
Siding: Pepperwood
Walkway, railing, trim and sanded paint: Porpoise
Window/Door trim: Cabot Cinder
Door: Rustic Red

Q: If I sell my condominium, will there be a transfer fee due to the DRUO Association?
A:  Yes, a $300 transfer fee is due the owner’s association when title is transferred to a new owner.

Q: May I trim a bush or plant a tree or flower around my condominium?
A: All flora alterations need to be approved by the DRUO Board of Directors.  The Big Canoe POA has very strict rules about the removal or addition of all plants on the property.

Q: If I see someone who is disregarding our Rules and Regulations, may I say something to them?
A: Yes. We all strive, in a kind manner, to maintain a good neighbor attitude and demeanor. Normally we can assume the visitor, new tenant or new owner is unaware of the rules and regulations we have adopted to maintain a beautiful and congenial community. A simple sharing of information to make the offender aware of an infringement is usually enough to correct the situation and make a new friend. If continued disregard is noted, then a Board Member should be informed to take further action.

FAQ IN DEPTH.  Appropriate for Lenders and Other Legal Inquirers.

INFORMATION FOR LENDERS:  Download the following file for comprehensive information about the community and it’s configuration.
Lender Frequently Asked Questions-8-9-22